Getting locked out of your Airbnb rental can be an incredibly stressful and inconvenient experience. If you find yourself in this situation, don’t panic – there are steps you can take to get back into your rental.

If you’re short on time, here’s a quick answer to your question: Contact your host immediately through the Airbnb messaging system. If they don’t respond promptly, call Airbnb support for assistance accessing your rental. You should also check if there is a lockbox with a spare key on the property.

In this comprehensive guide, we’ll go over everything you need to know about getting locked out of your Airbnb rental, including how to contact your host, when to call Airbnb support, if lockboxes are an option, what to do if you can’t reach anyone, and tips for avoiding this situation in the first place.

Contact Your Host Through the Airbnb Messaging System

Getting locked out of your Airbnb rental can be a frustrating experience, but there are steps you can take to resolve the situation. The first thing you should do is contact your host through the Airbnb messaging system.

This is the most efficient way to communicate with your host and will ensure that you have a record of your conversation.

Send a Direct Message Explaining the Situation

Compose a direct message to your host explaining that you have been locked out of the rental. Be polite and provide as much information as possible, including the time and date of the incident. It’s important to remain calm and patient, as your host may not be immediately available to assist you.

If you have any evidence or documentation of the incident, such as photographs or videos, attach them to your message to provide further clarity. This will help your host understand the severity of the situation and prioritize your request for assistance.

Call Your Host if They Don’t Respond Quickly

If your host does not respond to your message within a reasonable amount of time, it’s a good idea to give them a call. Look for their contact information in your reservation details or on their profile page. Politely explain the situation and ask for their assistance in resolving the lockout.

Keep in mind that your host may be busy or unavailable at the moment, so be patient and understanding. They may be able to provide alternative solutions or contact someone who can help you gain access to the rental.

Your Host Should Be Able to Provide Access Remotely or In Person

Once your host is aware of the lockout situation, they should be able to provide you with a solution. Depending on the circumstances, they may be able to remotely unlock the rental using a smart lock system or provide you with a code for a lockbox.

If the remote options are not available, your host may need to come to the rental in person to let you in. In this case, make sure to coordinate the timing and location with your host to ensure a smooth resolution.

Remember, Airbnb has a support team available 24/7 to assist you in case of emergencies. If you are unable to reach your host or require immediate assistance, don’t hesitate to reach out to Airbnb for help.

For more information, you can visit Airbnb’s official support page on lockouts at

Call Airbnb Customer Support if You Can’t Reach Your Host

Airbnb Has a 24/7 Customer Support Line

If you find yourself locked out of your Airbnb rental and unable to reach your host, don’t panic. Airbnb has a dedicated customer support line that operates 24 hours a day, 7 days a week. This means that no matter what time of day or night it is, you can always reach out to someone for assistance.

The customer support representatives are trained to handle various situations, including lockouts, and they will be able to guide you through the process of resolving the issue.

Explain You Are Locked Out and Unable to Contact Host

When you call Airbnb customer support, make sure to clearly explain your situation. Let them know that you are locked out of your rental and that you have been unable to reach your host for assistance.

Providing them with all the necessary details will help them understand the urgency of your situation and provide you with the appropriate guidance. Be patient and polite when talking to the customer support representative, as they are there to help you and resolve the issue as quickly as possible.

Airbnb Can Coordinate with Local Staff to Give You Access

Airbnb has a network of local staff in various cities who can assist guests in situations like being locked out. If you are unable to contact your host or if they are unable to provide a solution, Airbnb can coordinate with these local staff members to help you gain access to the rental.

These staff members are familiar with Airbnb’s policies and procedures and can ensure that you are able to get back into your accommodation promptly and safely. They may have spare keys or access codes that can be provided to you or they can arrange for a locksmith to come and assist you.

Remember, it’s always important to keep calm and follow the necessary steps when faced with a lockout situation during your Airbnb stay. By reaching out to Airbnb’s customer support and explaining your predicament, they can help you find a solution and ensure that your experience is as hassle-free as possible.

Check if There is a Lockbox with a Spare Key on the Property

Getting locked out of your Airbnb rental can be a frustrating experience, but before you panic, take a moment to check if there is a lockbox with a spare key on the property. Many hosts are aware that accidents happen, and they hide a spare key somewhere on the premises to ensure that guests can still access the property if they get locked out.

Many Hosts Hide a Spare Somewhere on Site

It’s not uncommon for hosts to hide a spare key somewhere on the property. This is a convenient solution for both hosts and guests, as it allows guests to gain access to the rental without having to wait for the host to arrive.

However, the key is usually hidden in a discreet location to maintain security and prevent unauthorized access.

Common Locations Include Under Doormats, Above Door Frames

If you find yourself locked out of your Airbnb rental, start by checking common hiding spots for the spare key. These can include under doormats, above door frames, or even inside a nearby outdoor plant pot.

Hosts often choose these locations because they are inconspicuous and easily accessible to guests.

Use the Lockbox Code Provided in Your Airbnb Confirmation

In some cases, hosts may utilize a lockbox to store the spare key. If this is the case, you will need the lockbox code to retrieve the key. The lockbox code is typically provided in your Airbnb confirmation or sent to you by the host before your arrival.

Make sure to keep this information handy, as it can save you from being locked out.

If you are unable to locate the spare key or access the lockbox, don’t worry. Contacting your host or Airbnb support should be your next step to find a resolution to the situation.

Contact a Locksmith if You Still Can’t Get In

Getting locked out of your Airbnb rental can be a frustrating experience, but don’t worry, there are solutions to help you get back inside. If you’ve tried all the recommended methods for accessing the property and you’re still unable to get in, it may be time to call a professional locksmith.

As a Last Resort, You May Need a Locksmith

When all else fails, contacting a locksmith is your best bet to regain access to your Airbnb rental. Locksmiths are trained professionals who specialize in opening locked doors and can quickly resolve your predicament.

They have the necessary tools and expertise to handle various types of locks, ensuring that you’ll be back inside in no time.

However, it’s important to note that you may be responsible for covering the cost of the locksmith service. Before you decide to hire a locksmith, it’s a good idea to check the terms and conditions of your rental agreement or contact the Airbnb host to discuss the situation.

In some cases, the host may be willing to reimburse you for the locksmith fees.

Be Sure to Keep All Receipts to Submit for Reimbursement

If you do end up hiring a locksmith to gain access to your Airbnb rental, make sure to keep all receipts and documentation related to the service. This includes the invoice from the locksmith, any additional charges, and the method of payment.

These receipts will be essential if you plan to seek reimbursement from the host or Airbnb.

It’s recommended to take clear photos of the receipts and keep them in a safe place. If possible, make digital copies as well. This way, you’ll have a backup in case the physical copies get lost or damaged.

Airbnb Will Cover the Cost Since It’s an Extenuating Circumstance

In certain situations, Airbnb may cover the cost of the locksmith service. If you can provide evidence that you were unable to access the rental property due to unforeseen circumstances or emergencies, such as a malfunctioning lock or lost key, you may be eligible for reimbursement.

When reaching out to Airbnb for reimbursement, be sure to provide all relevant information, including the receipts and a detailed explanation of the situation. It’s also a good idea to communicate with your host and inform them of the issue, as they may be able to assist you in resolving the matter.

Remember, it’s always best to try other methods of gaining access to your Airbnb rental before resorting to calling a locksmith. However, if all else fails, don’t hesitate to contact a professional and keep all necessary documentation for potential reimbursement.

Tips to Avoid Getting Locked Out in the First Place

Double Check You Have All Check-In Info Before Arriving

One of the most important things you can do to avoid getting locked out of your Airbnb rental is to double check that you have all the necessary check-in information before you arrive. This includes important details such as the address, access codes, and any special instructions provided by the host.

Make sure to carefully read through all the messages and emails from your host to ensure you have all the information you need. If you have any questions or concerns, don’t hesitate to reach out to your host for clarification.

Save Your Host’s Phone Number Separately from Airbnb

Another helpful tip to avoid getting locked out is to save your host’s phone number separately from the Airbnb app or website. While Airbnb provides a messaging system for communication between hosts and guests, having your host’s phone number saved in your contacts can be a lifesaver if you find yourself in a lockout situation.

In case you don’t have access to the internet or the Airbnb app, you can easily reach out to your host for assistance. Remember to ask your host if it’s okay to contact them directly via phone before doing so.

Take Spare Keys Instead of Relying Solely on Lockboxes

Although lockboxes can be convenient for accessing keys, they can also be a source of frustration if you forget the code or if the lockbox malfunctions. To avoid potential lockout situations, it’s a good idea to ask your host if they can provide you with spare keys instead.

Having spare keys on hand will give you an extra layer of security and peace of mind during your stay. Additionally, make sure to keep the spare keys in a secure place and avoid losing them.

By following these tips, you can greatly reduce the chances of getting locked out of your Airbnb rental. However, if you do find yourself locked out despite your best efforts, don’t panic. Reach out to your host as soon as possible and explain the situation.

They will likely have a backup plan in place to help you regain access to the rental. Remember, communication is key in resolving any lockout issues, so be polite and understanding when reaching out to your host for assistance.


Getting locked out of your Airbnb can quickly derail a vacation, but thankfully there are ways to promptly get back into your rental. By contacting your host, calling Airbnb support, checking for lockboxes, and reaching out to a locksmith, you can typically resolve the issue within an hour or two.

The key is staying calm and methodically working through each option until you find a resolution. With the right information and a few backup plans, you can minimize any disruption and get on with enjoying your well-deserved vacation.

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