Looking to buy tickets from TicketCity but wondering if they’re legit? Ticket reselling can be risky, so it’s smart to do your research before purchasing. Here’s a quick answer: TicketCity is one of the largest and most well-known ticket brokers, and they are generally considered legitimate.

However, as with any ticket broker, you’ll want to be an informed buyer.

In this comprehensive guide, we’ll take an in-depth look at TicketCity, examining their background, business practices, pricing, and reviews. We’ll provide tips on how to get the best deal when using their services.

Read on for the full scoop so you can decide if TicketCity is right for your ticket needs.

Background of TicketCity

TicketCity is a well-known ticket reseller that has been operating in the industry for several years. In this section, we will take a detailed look at the background of TicketCity, including its founding, headquarters location, and company ownership.

When They Were Founded

TicketCity was founded in 1990 by Randy Cohen, a passionate sports fan who saw a need for a reliable and trustworthy ticket reseller in the market. Since its inception, TicketCity has grown to become one of the largest ticket resellers in the United States, offering tickets for a wide range of events, including sports, concerts, theater, and more.

Headquarters Location

TicketCity is headquartered in Austin, Texas. The city’s vibrant culture and thriving entertainment scene make it an ideal location for a ticket reseller like TicketCity. Located in the heart of the country, TicketCity is able to serve customers from coast to coast, providing them with access to tickets for events all across the nation.

Company Ownership and Leadership

TicketCity is a privately-owned company that is led by its founder, Randy Cohen. Cohen’s passion for sports and live events has been instrumental in shaping TicketCity’s success over the years. Under his leadership, the company has built a strong reputation for providing excellent customer service and delivering authentic tickets for a wide range of events.

For more information about TicketCity, you can visit their official website: https://www.ticketcity.com.

TicketCity’s Business Model and Practices

TicketCity is a well-established ticket reseller in the industry, known for providing customers with access to a wide range of event tickets. They have built their business model around obtaining tickets from various sources and offering them to consumers at competitive prices.

Here is a closer look at how TicketCity operates and the practices that set them apart from other ticket resellers.

How They Get Tickets

TicketCity sources their tickets from a variety of channels, including direct contracts with event organizers, venues, and trusted ticket suppliers. This allows them to offer a diverse selection of tickets for popular sporting events, concerts, theater shows, and more.

By working with different sources, TicketCity can often secure tickets that may be sold out or hard to find elsewhere.

Additionally, TicketCity has developed strong relationships within the industry, which enables them to acquire tickets even for high-demand events. Their access to a vast network of ticket suppliers allows them to fulfill customer orders efficiently and effectively.

Memberships and Loyalty Programs

TicketCity values its loyal customers and offers various membership and loyalty programs to enhance their experience. One such program is their TicketCity Insider Club, which provides members with exclusive benefits like early access to tickets, special discounts, and personalized customer service.

Becoming a member of the Insider Club can be a great way for frequent ticket buyers to maximize their purchasing power and enjoy additional perks.

In addition to the Insider Club, TicketCity also offers loyalty programs that reward customers for their continued support. These programs may include earning points for every purchase, which can later be redeemed for discounts on future ticket purchases.

By participating in these programs, customers can save money on tickets while enjoying a seamless ticket-buying experience.

Policies on Cancellations, Refunds, and Exchanges

TicketCity understands that circumstances can change, and they strive to provide flexibility for their customers. They have clear policies in place regarding cancellations, refunds, and exchanges, which can vary depending on the event and the specific ticket purchased.

It is important for customers to review the specific terms and conditions associated with their ticket purchase before making a final decision. TicketCity’s website provides detailed information about their policies, including any applicable fees or restrictions.

Customers can also reach out to their customer service team for further assistance and clarification.

TicketCity Pricing and Fees

When it comes to pricing and fees, TicketCity offers a transparent and competitive system that ensures fair prices for both buyers and sellers. Let’s take a closer look at their pricing structure and the fees involved.

Dynamic and Market-Based Pricing

TicketCity employs a dynamic pricing model that takes into account various factors such as demand, availability, and market conditions. This means that ticket prices can fluctuate based on these factors, allowing buyers to find tickets at prices that are in line with the current market value.

By using market-based pricing, TicketCity ensures that tickets are priced accurately and fairly. This dynamic pricing model also helps prevent ticket scalping and ensures that tickets are available to genuine fans at reasonable prices.

It’s important to note that while prices may vary, TicketCity is committed to providing competitive prices for all events. They constantly monitor the market to ensure their prices are in line with or below the average market prices.

Service and Convenience Fees

Like any ticket reseller, TicketCity charges service and convenience fees to cover operational costs and provide additional services to customers. These fees may vary depending on the event, ticket type, and delivery method.

Service fees are typically charged per ticket and cover expenses related to processing orders, customer service, and website maintenance. Convenience fees, on the other hand, are charged per order and cover costs associated with delivering tickets electronically or via mail.

While the fees may vary, TicketCity aims to keep them reasonable and competitive within the ticket resale market. It’s worth noting that these fees are disclosed upfront during the checkout process, allowing buyers to make an informed decision before completing their purchase.

By being transparent about their pricing and fees, TicketCity strives to provide a reliable and trustworthy ticket reselling service for customers.

For more information about TicketCity’s pricing and fees, you can visit their official website at www.ticketcity.com.

TicketCity Reviews and Reputation

TicketCity is a well-known ticket reseller that has been providing tickets for various events for over 30 years. They have gained a reputation for offering a wide range of tickets for concerts, sports events, theater shows, and more.

When it comes to reviews and reputation, it’s important to analyze both the positive and negative feedback, as well as any lawsuits or controversies surrounding the company.

Positive Feedback

TicketCity has received a significant amount of positive feedback from customers who have had successful experiences with the company. Many customers praise TicketCity for their excellent customer service, reliable ticket delivery, and competitive pricing.

They often mention how easy it is to navigate their website and find the tickets they are looking for. Some customers even commend TicketCity for going above and beyond to accommodate last-minute ticket requests.

Overall, the positive feedback indicates that TicketCity is a reputable ticket reseller that delivers on its promises.

Negative Feedback

While there is a majority of positive feedback, TicketCity has also received some negative feedback from customers who had less than satisfactory experiences. Some customers have complained about receiving tickets with incorrect seating assignments or not receiving their tickets at all.

Others have expressed frustration with the customer service, citing long wait times or unhelpful responses. However, it’s worth noting that negative feedback can sometimes be subjective and may not reflect the overall experience of the majority of customers.

Lawsuits and Controversies

Like many ticket resellers, TicketCity has faced lawsuits and controversies throughout its existence. One notable controversy involved allegations of selling counterfeit tickets. However, it’s important to highlight that TicketCity has taken steps to address these issues and implement measures to prevent such incidents from occurring again.

It’s always advisable for customers to be cautious when purchasing tickets from any reseller and to ensure they are buying from a reputable source.

Despite the negative feedback and controversies, TicketCity has managed to maintain a solid reputation in the ticket reselling industry. Their longevity in the business and the positive experiences of the majority of their customers are indicators of their legitimacy.

However, as with any online transaction, it’s always wise to do thorough research and read reviews before making a purchase.

For more information about TicketCity and to read customer reviews, you can visit their official website here.

Tips for Using TicketCity

Compare Prices Across Sites

When using TicketCity, it’s always a good idea to compare prices across different ticket reselling sites. This will give you a better idea of the average market price for the tickets you are interested in purchasing. Websites like StubHub and Vivid Seats are popular alternatives to consider.

By comparing prices, you can ensure that you are getting the best possible deal for your desired event.

Read the Fine Print on Policies

Before making a purchase on TicketCity, take the time to carefully read through their policies. This includes their refund and exchange policies, as well as any additional fees that may be associated with your purchase.

Understanding these policies will help you avoid any unexpected surprises or inconveniences later on. It’s also a good idea to check if the tickets you are purchasing are transferable or if they are tied to the original purchaser.

Beware of Scams and Fakes

While TicketCity is a legitimate ticket reseller, it’s important to be cautious of scams and fake tickets when using any online ticket marketplace. Always buy tickets from reputable sellers and be wary of deals that seem too good to be true.

If you are purchasing tickets from an individual seller, consider using a platform that offers buyer protection, such as TicketCity’s FanProtect guarantee. This will provide you with added security in case of any issues with your tickets.

Use Secured Payment Methods

When making a purchase on TicketCity, it’s recommended to use secured payment methods to protect your personal and financial information. Credit cards and payment platforms like PayPal offer additional layers of security and fraud protection.

Avoid using cash or wire transfers, as these methods offer little to no recourse if something goes wrong with your transaction. By using a secured payment method, you can have peace of mind knowing that your information is protected.


TicketCity has been in the secondary ticket market for over 20 years and sells millions of tickets per year. While they are generally considered a legitimate company, it’s always smart to use caution when buying tickets online.

By understanding their pricing models, fees, and policies ahead of time, reading reviews, and following tips for secure purchasing, you can feel more confident buying from TicketCity. Evaluate your specific ticket needs and do your research to decide if using their services is right for your situation.

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