If you’re looking to book a flight and wondering whether JetBlue is a good option, you’ve come to the right place. JetBlue is one of the major airlines in the United States and offers flights to over 100 destinations.

In this comprehensive article, we’ll dive into the pros and cons of flying JetBlue so you can decide if it’s the right airline for your next trip.

If you’re short on time, here’s a quick answer to your question: JetBlue is generally considered one of the better low-cost airlines in the US due to its spacious seats, free WiFi, snacks and entertainment.

However, it tends to have fewer routes than other major airlines and has faced some operational challenges recently.

JetBlue’s Pros

Spacious Legroom in Economy

One of the standout features of flying with JetBlue is the generous legroom offered in their economy class. Passengers can stretch out and relax in seats that provide more space compared to many other airlines.

With the average seat pitch of 32-33 inches, JetBlue ensures a more comfortable journey for its passengers, even on long-haul flights. This means you can enjoy your flight without feeling cramped or restricted.

Free High-Speed WiFi on Most Flights

JetBlue understands the importance of staying connected, even at 35,000 feet in the air. That’s why they offer free high-speed WiFi on most of their flights. Whether you need to catch up on work, stay in touch with loved ones, or stream your favorite shows, JetBlue’s WiFi service allows you to do so seamlessly.

With internet speeds that rival those on the ground, you can stay connected throughout your entire flight.

Free Snacks and Drinks

When you fly with JetBlue, you don’t have to worry about going hungry or thirsty. Unlike some other airlines that only offer snacks for purchase, JetBlue provides complimentary snacks and beverages to all passengers.

From cookies and chips to a variety of non-alcoholic beverages, JetBlue ensures that you are well-fed and hydrated during your flight. This thoughtful gesture adds to the overall positive flying experience with the airline.

Extensive In-Flight Entertainment

JetBlue understands that a long flight can sometimes be boring. That’s why they offer an extensive in-flight entertainment system to keep passengers entertained throughout their journey. Each seat is equipped with a personal touch-screen TV, offering a wide range of movies, TV shows, and even live TV channels.

Whether you’re a fan of the latest blockbusters or prefer catching up on your favorite series, JetBlue’s entertainment options are sure to keep you engaged and entertained.

JetBlue’s Cons

Limited Route Network

One of the drawbacks of flying with JetBlue is its limited route network compared to some of the larger airlines. While JetBlue does serve major cities in the United States, as well as some international destinations, it does not have as extensive a reach as other airlines.

This means that if you are traveling to a less popular or remote destination, JetBlue may not be the most convenient option for you. However, it’s worth noting that JetBlue has been expanding its route network in recent years, so this con may become less relevant in the future.

Recent Operational Issues

Like any airline, JetBlue has experienced operational issues in the past. These can include delays, cancellations, or other disruptions to the travel plans of its passengers. While these issues can be frustrating for travelers, it’s important to remember that they are not unique to JetBlue and can happen with any airline.

JetBlue has made efforts to improve its operations and minimize disruptions, but it’s always a good idea to check for any potential issues before your flight and be prepared for any unforeseen circumstances.

No First Class Option

One aspect that sets JetBlue apart from some other airlines is that it does not offer a traditional first-class option on its flights. While JetBlue does offer a premium cabin called Mint, which provides a more luxurious experience compared to economy class, it may not be on par with the first-class offerings of other airlines.

This could be a drawback for travelers who prioritize a first-class experience or who are looking for additional amenities and services during their flight.

No Loyalty Program Partners

Another potential drawback of JetBlue is that it does not have as many loyalty program partners compared to some other airlines. This means that if you are a frequent flyer and like to earn and redeem miles with various partner airlines, JetBlue may not offer as many options for you.

However, JetBlue does have its own loyalty program called TrueBlue, which allows members to earn and redeem points for flights and other perks.

JetBlue’s Baggage Policy and Fees

Carry-On Bags

JetBlue has a generous carry-on baggage policy that allows passengers to bring one personal item and one carry-on bag on board. The personal item must fit under the seat in front of you, while the carry-on bag must fit in the overhead bin.

This policy allows travelers to bring essential items with them during the flight, such as laptops, purses, or small backpacks.

Checked Bags

When it comes to checked bags, JetBlue offers different options depending on the fare type. For Blue and Blue Plus fares, the first checked bag is included in the ticket price. For Blue Basic fares, there is an additional fee for the first checked bag.

Passengers can also purchase additional checked bags if needed. It’s important to check the specific baggage policy for your fare type before traveling to avoid any surprises at the airport.

Other Baggage Fees

In addition to checked bag fees, JetBlue also has fees for oversized and overweight bags. If your bag exceeds the size or weight limits set by the airline, you may be subject to additional charges. It’s always a good idea to familiarize yourself with the baggage restrictions and fees before packing to ensure a smooth travel experience.

For more detailed information on JetBlue’s baggage policy and fees, you can visit their official website here.

JetBlue’s Customer Service Reputation

When it comes to customer service, JetBlue has built a solid reputation in the airline industry. The airline has consistently been recognized for its exceptional service and amenities, making it a top choice for many travelers.

Service and Amenities

One of the key factors that sets JetBlue apart from other airlines is its commitment to providing a high level of service and amenities to its passengers. From the moment you step onboard a JetBlue flight, you can expect a friendly and attentive crew that is dedicated to making your journey as comfortable as possible.

The airline offers spacious seating with ample legroom, complimentary snacks and beverages, and a wide selection of in-flight entertainment options to keep passengers entertained throughout their journey.

Additionally, JetBlue was one of the first airlines to introduce free Wi-Fi on all of its flights, allowing passengers to stay connected even at 35,000 feet.

JetBlue’s commitment to service and amenities extends beyond the flight itself. The airline offers a generous baggage policy, allowing passengers to check one bag for free, and offers a convenient self-service check-in kiosk at the airport to expedite the check-in process.

JetBlue also provides a hassle-free boarding experience, with an organized and efficient boarding process that minimizes wait times and ensures a smooth transition from the gate to the aircraft.

Handling of Cancellations and Delays

While no airline is immune to cancellations and delays, JetBlue has gained a reputation for its proactive approach in handling these situations. The airline understands that disruptions to travel plans can be frustrating for passengers and strives to minimize the inconvenience caused by cancellations and delays.

JetBlue has implemented a comprehensive policy for handling cancellations and delays, which includes providing timely updates and notifications to affected passengers. In the event of a cancellation or significant delay, JetBlue offers rebooking options and provides compensation to passengers who are inconvenienced by the disruption.

The airline also has a dedicated customer support team that is available 24/7 to assist passengers with any issues or concerns they may have.

JetBlue’s commitment to customer service is reflected in its high customer satisfaction ratings. According to a survey conducted by J.D. Power, JetBlue ranked highest in customer satisfaction among low-cost carriers for the 16th consecutive year.

This recognition is a testament to the airline’s dedication to providing an exceptional customer experience.

Alternatives to JetBlue

While JetBlue is known for its excellent service and customer satisfaction, there are other airlines that offer competitive options for travelers. Here are some alternatives to consider:

Southwest Airlines

Southwest Airlines is a popular choice for many travelers due to its low fares and extensive domestic network. With a focus on customer service, Southwest aims to provide a hassle-free experience for its passengers.

They also offer free checked bags, which is a great perk for those traveling with extra luggage.

Pricing Customer Service Baggage Policy
Competitive fares Friendly and helpful staff Free checked bags

Delta Air Lines

Delta Air Lines is a major player in the airline industry and offers a wide range of destinations both domestically and internationally. With a strong reputation for reliability and on-time performance, Delta is a top choice for many frequent flyers.

They also provide a variety of onboard amenities, including complimentary snacks and beverages.

Pricing Customer Service Amenities
Competitive fares Responsive customer support Complimentary snacks and beverages

American Airlines

American Airlines is one of the largest airlines in the world and offers an extensive network of flights to various destinations. With a range of fare options, including Basic Economy, Main Cabin, and First Class, passengers have the flexibility to choose the level of service that suits their needs.

American Airlines also provides a comprehensive frequent flyer program, allowing travelers to earn and redeem miles for flights and other rewards.

Pricing Customer Service Frequent Flyer Program
Various fare options 24/7 customer support Earn and redeem miles for rewards

United Airlines

United Airlines is another major carrier that offers a wide range of destinations across the globe. With a focus on innovation, United provides various inflight entertainment options, including personal device entertainment and Wi-Fi connectivity.

They also offer a generous baggage policy, allowing passengers to check multiple bags without additional fees.

Pricing Customer Service Inflight Entertainment
Competitive fares 24/7 customer support Personal device entertainment and Wi-Fi

When considering alternatives to JetBlue, it’s important to evaluate each airline based on your specific needs and preferences. Whether you prioritize affordability, customer service, or onboard amenities, there are plenty of options available to ensure a great travel experience.


To sum up, JetBlue offers some great perks like extra legroom, free WiFi, entertainment, snacks and decent customer service. However, its route network is smaller than other major airlines, and it’s faced some recent struggles with flight disruptions.

For many travelers, especially those looking for a comfortable and affordable experience on shorter US flights, JetBlue remains a solid choice. But it pays to compare fares and routes with other airlines too.

Weigh JetBlue’s pros and cons against your own travel priorities to decide if it’s the best pick for your next flight.

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