Applying for an Indian eVisa to travel to India but having problems getting your payment to go through? This frustrating issue can happen for various reasons. If you want to successfully troubleshoot and fix Indian eVisa payment not working, this guide has you covered.

If you’re short on time, here’s a quick answer: Try refreshing the page, using a different browser or device, double-checking all entry details, or contacting customer support if Indian eVisa payment won’t process. Switch payment methods or try again on a different network as well.

In this comprehensive guide, we’ll outline the main troubleshooting tips and solutions to try when your payment for an Indian travel visa won’t go through online. By following our step-by-step instructions, you’ll be able to identify the potential causes and fix the problem quickly.

Technical and Site Issues

When encountering problems with the Indian eVisa payment system, there are several steps you can take to address technical and site issues. Here are some solutions to consider:

1. Refresh browser page and restart

If you are facing difficulties while making a payment, it could be due to a temporary glitch or a connection issue. To resolve this, simply refresh the browser page and try again. Additionally, restarting your device can help clear any temporary cache or cookies that might be interfering with the payment process.

2. Try a different web browser

If refreshing the page doesn’t work, consider using a different web browser. Sometimes, certain browsers may have compatibility issues with the payment gateway. Switching to a different browser, such as Chrome, Firefox, or Safari, can often resolve the problem.

Make sure you have the latest version installed to ensure smooth functionality.

3. Use incognito or private browsing

Another troubleshooting step you can try is using the incognito or private browsing mode in your web browser. This mode disables extensions and clears cache, which can help eliminate any potential conflicts with the payment system.

To access this mode, simply open a new incognito or private browsing window and attempt to make the payment again.

4. Switch devices and networks

In some cases, the issue may be specific to your device or network. Try switching to a different device, such as a smartphone or tablet, and connect to a different network, such as a mobile hotspot or a different Wi-Fi network.

This change in device and network can help rule out any device-specific or network-related issues that may be causing the payment problem.

Remember, if the issue persists even after trying these solutions, it is advisable to contact the official support channels for further assistance. They will be able to guide you through the troubleshooting process and provide you with the necessary support to resolve the payment issue.

User Entry Errors

When facing issues with Indian eVisa payment not working, it is important to check for user entry errors. These errors can often be the cause of payment failures and can easily be corrected by following a few simple steps.

Double check all form fields

One common mistake that users make is not filling out all the required form fields correctly. It is essential to carefully review each field and ensure that all the information provided is accurate. This includes verifying the name, passport details, and contact information.

Any mistakes in these fields can lead to payment issues.

Correct any typos in details

Typos can happen to anyone, but they can have a significant impact on the payment process. Even a small mistake, such as a misspelled name or an incorrect passport number, can result in a payment failure.

To avoid this, users should double-check their details for any typographical errors and correct them before submitting the payment.

Update expired payment card

If the payment card being used has expired, it will not be accepted for the eVisa payment. Users should ensure that their payment card is valid and has not expired. If needed, they should update their payment card information on the eVisa website before making the payment.

Fix incorrect card security code

The card security code, also known as CVV or CVC, is an essential piece of information required for making online payments. Users must ensure that they enter the correct security code associated with their payment card. If the code is entered incorrectly, the payment will not go through.

Double-checking this code can help resolve payment issues.

Remember, paying attention to these user entry errors can save you time and frustration when dealing with Indian eVisa payment issues. By double-checking form fields, correcting typos, updating expired payment cards, and fixing incorrect security codes, you can increase the chances of a successful payment and obtain your eVisa hassle-free.

Payment and Transaction Failures

Encountering issues with payment and transaction failures while applying for an Indian eVisa can be frustrating. However, there are a few steps you can take to resolve the problem and successfully complete your visa application process. Here are some useful tips:

Contact your bank

If your payment is not going through, the first thing you should do is contact your bank. Sometimes, banks have security measures in place that may block certain transactions, especially if they are made from a foreign country.

By reaching out to your bank, you can ensure that they are aware of your transaction and can assist you in resolving any issues that may be causing the payment failure.

Verify payment method limits

Another possible reason for payment failure could be exceeding your payment method’s limits. Different banks and payment providers have varying limits on the amount you can spend in a single transaction or within a specific time frame.

Check with your bank or payment provider to ensure that you are within the allowed limits. If necessary, you may need to request an increase in your payment limits.

Use an alternate payment option

If you have tried contacting your bank and verifying the payment limits but are still unable to make the payment, consider using an alternate payment option. Indian eVisa applications usually offer multiple payment methods, such as credit cards, debit cards, and online payment platforms.

Try using a different payment method to see if that resolves the issue.

Check for payment authorization

In some cases, payment failures can occur due to insufficient funds or issues with payment authorization. Ensure that you have sufficient funds in your account to cover the visa application fee. Additionally, if your payment requires authorization, make sure to follow the necessary steps to complete the authorization process.

This may involve confirming the transaction through an SMS code or using a secure authentication method.

Remember, if you are still experiencing difficulties with the Indian eVisa payment not working, it is always recommended to reach out to the official Indian eVisa support team for further assistance. They will be able to guide you through the process and help resolve any payment-related issues you may be facing.

Getting Official Support

If you are facing issues with the payment process while applying for an Indian eVisa, don’t worry! There are steps you can take to get the official support you need. Here are some options:

1. Check eVisa site help section

The first step to take when experiencing payment issues is to visit the help section of the Indian eVisa website. Often, there are detailed instructions and troubleshooting tips available that can help you resolve the problem.

The help section is designed to address common issues faced by applicants and provide step-by-step guidance. Take the time to thoroughly read through the information provided, as it may contain the solution you need.

2. Email eVisa customer service

If you are unable to find a solution in the help section, the next best option is to reach out to the eVisa customer service team via email. They are trained to assist applicants with any issues they may encounter during the application process.

When composing your email, be sure to include a detailed description of the problem you are facing, along with any error messages you may have received. This will help the customer service team understand your issue better and provide you with a relevant solution.

3. Contact Indian embassy if needed

If all else fails, and you are still unable to resolve the payment issue, it may be necessary to contact the Indian embassy or consulate in your country. They can provide you with the necessary guidance and support to overcome any obstacles you may be facing.

It’s important to have all your application details and payment information ready when reaching out to the embassy, as they will require this information to assist you effectively.

Remember, it’s always best to seek official support when encountering payment issues during the Indian eVisa application process. The help section, customer service, and the Indian embassy are there to assist you and ensure a smooth and successful application experience.


Stuck in the frustrating situation of Indian eVisa payment not going through? By methodically applying our troubleshooting tips, such as switching browsers, correcting any user errors, or contacting customer support, you’re sure to identify and resolve the issue.

With patience and persistence, you’ll be able to complete the eVisa application and make the payment successfully.

Similar Posts