There’s nothing worse than realizing you’ve forgotten the combination to your Away luggage lock while traveling. Without the combination, you can’t open your suitcase to access your belongings. Luckily, resetting an Away lock is possible even without the code by following a few steps.

Here’s a quick answer: To reset an Away lock when you’ve forgotten the combination, locate the lock’s serial number printed on the bottom. Contact Away customer service with this number to retrieve the factory reset code. Use this reset code to open the lock, then set a new 3-digit combination.

Test the new code to ensure your lock is successfully reset.

This comprehensive guide will outline the complete process for resetting your Away luggage lock when you no longer remember the combination code. We’ll provide step-by-step instructions for obtaining a factory reset code, clearing your old combination, programming a new code, and ensuring your lock works properly again.

Find the Lock’s Serial Number

Locate on bottom of lock or luggage tag

If you’ve forgotten the combination to your Away luggage lock, the first step is to locate the lock’s serial number. In most cases, you can find the serial number on the bottom of the lock or on the luggage tag attached to your suitcase.

Look for a small engraved or printed number that is unique to your lock.

May be engraved or printed on sticker

The serial number may be engraved directly on the lock or printed on a sticker attached to it. Take a close look at the lock from different angles to find the number. If there is a sticker, make sure it is intact and not damaged.

Serial number allows Away to identify lock

The serial number is crucial because it allows Away, the manufacturer of the luggage, to identify your specific lock. By providing this information to Away, they can assist you in resetting the lock combination or provide further guidance on how to unlock it.

The serial number is unique to each lock and serves as a reference for the company to track and manage their products efficiently.

Contact Away Customer Service

If you find yourself locked out of your Away luggage because you have forgotten the combination, don’t panic! Contacting the customer service team at Away is the first step to resetting your luggage lock and gaining access to your belongings again.

Call, email or chat with customer service

There are several ways to get in touch with Away’s customer service team. You can give them a call, send them an email, or even chat with a representative online. Whichever method you choose, rest assured that Away’s dedicated team is ready to assist you with resetting your luggage lock.

Provide representative with serial number

When you reach out to Away’s customer service, make sure to have your luggage’s serial number handy. This unique identifier is usually located on the back of your suitcase, and it helps the representative locate your specific model and provide the right instructions for resetting the lock.

They will verify number and give reset code

Once you have provided the serial number, the customer service representative will verify it and guide you through the process of resetting your luggage lock. They may provide you with a reset code or give you step-by-step instructions on how to reset the combination.

Follow their guidance carefully to ensure a successful reset.

Remember, contacting Away’s customer service is the most reliable way to reset your luggage lock when you can’t remember the combination. Their team is knowledgeable and experienced in handling such situations, and they will assist you in regaining access to your belongings in no time.

Enter the Factory Reset Code

If you’ve forgotten the combination to your Away luggage lock, don’t worry – there’s a solution! The first step to resetting the lock is to enter the factory reset code. This code is provided by Away and is unique to each lock. It allows you to override the current combination and set a new one.

Here’s how you can enter the factory reset code:

Use the reset code provided by Away on the lock keypad

Look for a small sticker on the back of your lock or inside your luggage that contains the reset code. It is usually a series of numbers or letters. Once you have located the reset code, you can start the process of resetting your lock.

Enter the reset code like you would a normal combination

On the lock keypad, enter the reset code in the same way you would enter a normal combination. Follow the sequence provided by the code and make sure to press the buttons firmly. Take your time and double-check that you have entered the code correctly to ensure a successful reset.

Note: Remember that the reset code is case-sensitive, so be sure to enter it exactly as it appears on the sticker.

The lock will open once the correct code is entered

Once you have entered the reset code correctly, the lock will open, allowing you to access your belongings. It is important to keep in mind that the factory reset code is a one-time use code. After you have successfully reset your lock, be sure to set a new combination that you can easily remember.

For more detailed instructions or if you encounter any issues during the reset process, you can visit the official Away website at They have a helpful guide that provides step-by-step instructions and troubleshooting tips to assist you.

Resetting an Away luggage lock when you’ve forgotten the combination may seem daunting, but with the factory reset code provided by Away, you can regain access to your belongings quickly and easily.

Clear the Old Combination

When you’ve forgotten the combination to your Away luggage lock, the first step is to clear the old combination. This will allow you to set a new combination and regain access to your belongings. Clearing the old combination is a necessary step in the reset process.

Refer to reset instructions from Away

Before attempting to clear the old combination, it is important to refer to the reset instructions provided by Away. These instructions will guide you through the specific steps required to reset the lock on your luggage.

You can find these instructions on the Away website or by contacting their customer support.

Usually involves pressing shackle towards body

Typically, resetting an Away luggage lock involves pressing the shackle (the U-shaped metal piece) towards the body of the lock. This action disengages the locking mechanism and allows you to clear the old combination.

The precise method may vary depending on the specific model of your Away luggage, so be sure to consult the reset instructions for your particular lock.

This clears previous combination

Clearing the old combination effectively erases the previous code, ensuring that it no longer unlocks your luggage. Once the old combination has been cleared, you can proceed to set a new combination of your choice.

This provides you with a fresh start and ensures the security of your belongings while traveling.

Set a New Combination Code

If you’ve forgotten the combination to your Away luggage lock, don’t worry! Resetting the combination is a straightforward process that you can easily do yourself. Here’s how:

Enter a new 3-digit combination

To set a new combination code, locate the reset button on the lock. It is usually found on the bottom or side of the lock. Press and hold the reset button until you hear a click or see the lock’s indicator light turn on.

Turn dials to set each number

Once the reset button is engaged, turn the dials to set your desired 3-digit combination. Make sure to choose a combination that is easy for you to remember but difficult for others to guess. Avoid using obvious combinations like your birthdate or consecutive numbers.

Write down this code to remember it

After setting the new combination, it is crucial to write it down in a secure place. Consider using a password manager or a physical notebook that you keep in a safe location. This way, you’ll always have a backup of your combination in case you forget it again.

Remember, resetting your Away luggage lock combination is a simple process that can be done in just a few minutes. By following these steps, you’ll regain access to your luggage without any hassle.

Test the New Combination

Once you have successfully reset the combination on your Away luggage lock, it is important to test the new code to ensure it is working properly. This will give you peace of mind and confidence that you can easily access your belongings while traveling.

Lock and unlock the luggage with new code

First, lock your luggage using the new combination. Make sure to align the numbers correctly and firmly press down on the lock button. Then, try unlocking the luggage using the same code. If the lock opens smoothly without any resistance, it is a good indication that the new combination has been set correctly.

Open and close shackle several times

Next, open and close the shackle of the lock several times to test its functionality. The shackle should move smoothly without any sticking or jamming. If you encounter any difficulties, double-check that the combination is set correctly and try again.

Ensure it works consistently before traveling

Before you embark on your trip, it is essential to ensure that the new combination consistently works. Try locking and unlocking the luggage multiple times to confirm that the lock functions smoothly each time. This will help prevent any potential issues or frustrations while you are on the go.

Remember, it is always a good idea to test the new combination in advance and become familiar with the locking mechanism before you travel. This way, you can avoid any last-minute surprises or difficulties accessing your belongings.


When you’ve forgotten your Away luggage lock combination, don’t panic – you can reset it in a few easy steps. By contacting Away and using the factory reset code, you’ll be able to set a new combination and securely lock your suitcase once again.

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