Want to get a refund for that Greyhound bus ticket you no longer need? Canceling a Greyhound ticket is easy to do, but the policies and fees depend on when you cancel. In this comprehensive guide, we’ll walk through all the steps and details you need to know to cancel your Greyhound bus ticket and get a refund.

If you’re short on time, here’s a quick answer: Call 1-800-231-2222 or cancel online at Greyhound.com at least an hour before your scheduled departure to cancel your ticket for a full refund less a processing fee.

We’ll cover the cancellation policies, fees, and step-by-step instructions for canceling online, by phone, and in person. You’ll also learn how to get a refund and what to do if you have a non-refundable ticket. Let’s dive in!

Greyhound’s Cancellation Policies and Fees

Cancelling a Greyhound bus ticket can be a straightforward process if you understand their cancellation policies and fees. Greyhound offers different options depending on the type of ticket you have purchased. Here is a step-by-step guide to help you navigate through the cancellation process.

Full Refunds

If you decide to cancel your Greyhound bus ticket, you may be eligible for a full refund under certain circumstances. For example, if you cancel your ticket within 24 hours of the original purchase, you are entitled to a full refund without any cancellation fees.

This allows you to change your mind or make any necessary adjustments without incurring any financial loss.

However, it is important to note that this policy may vary depending on the specific ticket type and the date of travel. It is always recommended to review the terms and conditions associated with your ticket for accurate information.

Partial Refunds

In some cases, Greyhound offers partial refunds for cancelled tickets. If you cancel your ticket after the initial 24-hour period, you may still be eligible for a refund, but it will be subject to a cancellation fee.

The amount of the fee will depend on the specific circumstances, such as how far in advance you cancel and the type of ticket you purchased.

It’s worth mentioning that the cancellation fee may be higher if you cancel closer to the departure date. This is because Greyhound may have a harder time reselling the seat, resulting in a larger financial loss for the company.

To avoid these fees, it is advisable to cancel your ticket as early as possible.

Non-Refundable Tickets

Greyhound also offers non-refundable tickets, which means that if you decide to cancel, you will not receive a refund. These tickets are usually cheaper than the refundable options and are a popular choice for travelers who have firm travel plans.

It is important to carefully consider your travel arrangements before purchasing a non-refundable ticket to avoid any potential loss in case of a cancellation.

Additionally, Greyhound does offer the option to change the date or time of your non-refundable ticket for a fee. This allows you some flexibility if your plans change, without completely forfeiting the cost of the ticket.

Remember, Greyhound’s cancellation policies and fees may vary, so it is crucial to review the specific terms and conditions associated with your ticket or visit the official Greyhound website for the most up-to-date information.

Understanding these policies will help you make an informed decision when cancelling your Greyhound bus ticket.

How to Cancel Your Greyhound Bus Ticket Online

Cancelling a Greyhound bus ticket online is a straightforward process that can be done in a few simple steps. By following this step-by-step guide, you’ll be able to cancel your ticket and obtain a refund without any hassle.

1. Log In to Your Greyhound Account

The first step is to log in to your Greyhound account. If you don’t have an account, you’ll need to create one. It’s a quick and easy process that requires only a few pieces of information. Once you’re logged in, you’ll have access to all your booking details.

2. Find Your Booking

Once you’re logged in, navigate to the “My Bookings” section of your account. Here, you’ll find a list of all your bookings, including the one you wish to cancel. Look for the specific booking and click on it to open the details.

3. Cancel Ticket Online

Within the booking details, you’ll find an option to cancel your ticket. This option is typically located at the bottom of the page or in a separate tab. Click on the “Cancel” button to initiate the cancellation process.

Note: It’s important to check the cancellation policy of Greyhound before proceeding. Depending on the type of ticket you purchased and the time of cancellation, there may be certain restrictions or fees associated with the cancellation.

4. Get Your Refund

After cancelling your ticket, you’ll receive a confirmation email from Greyhound. This email will contain information about your refund and any applicable fees. It’s important to review this email carefully to understand the refund process and any additional steps that may be required.

Pro Tip: If you have any questions or encounter any issues during the cancellation process, don’t hesitate to reach out to Greyhound’s customer support. They are available to assist you and provide guidance on cancelling your bus ticket.

Cancelling a Greyhound bus ticket online is a convenient way to make changes to your travel plans. By following these steps, you’ll be able to cancel your ticket with ease and obtain a refund if applicable. Remember to review the cancellation policy and contact customer support if needed.

Happy travels!

Cancel By Phone

Call Greyhound Customer Service

The first step is to call the Greyhound customer service phone number at 1-800-231-2222. Greyhound’s friendly and helpful customer service representatives are available 7 days a week from 7:00 AM to midnight EST.

When you call, just let the representative know you need to cancel your upcoming bus ticket booking.

Provide Booking Details

The customer service agent will ask you for the booking details, including:

  • Your name as it appears on the ticket
  • The ticket confirmation number
  • The scheduled departure date and destination of the bus trip

Having this information ready will help the cancellation process go faster. The representative can easily look up your reservation with the confirmation number or your name.

Request Cancellation

Clearly state that you need to cancel your booked bus trip. The agent will then cancel your ticket in the system and process a refund based on the Greyhound refund policy. Make sure to get cancellation confirmation from the representative before ending the call.

Receive Refund Details

Depending on when you cancel and the type of ticket purchased, you may be eligible for a full or partial refund. The customer service agent will provide information on how much of a refund you will receive and the method of refund.

  • Refunds are typically issued to the original form of payment within 10-20 business days.
  • Refunds for tickets purchased with cash are issued as Greyhound travel vouchers.

That’s it! Canceling your Greyhound bus ticket by phone is an easy process as long as you call customer service with your booking details handy. Just a quick call ensures you receive the maximum refund you are eligible for.

Cancel in Person

Go to the Greyhound Station

If you find yourself needing to cancel your Greyhound bus ticket, one of the easiest ways to do so is by visiting a Greyhound station in person. Greyhound has numerous stations across the country, making it convenient for passengers to cancel their tickets.

Simply visit the nearest Greyhound station to your location.

Bring Your Ticket and ID

When you arrive at the Greyhound station, make sure to bring your ticket and a valid form of identification. This is important as it allows the Greyhound staff to verify your ticket and identity, ensuring that you are the rightful owner of the ticket and are eligible for a refund.

Ask for a Refund

Once you have presented your ticket and ID to the Greyhound staff, politely ask them for a refund. Explain your situation and provide any necessary documentation or proof, if required. Greyhound has a refund policy in place, and they will guide you through the cancellation process.

Get Your Refund

After your request for a refund has been processed, Greyhound will provide you with the necessary information on how you will receive your refund. The refund process may vary depending on the method of payment you used when purchasing your ticket.

It could be credited back to your original payment method, issued as a check, or refunded in another form. Greyhound staff will guide you through the refund process and ensure that you receive your refund in a timely manner.

Cancelling a Greyhound bus ticket in person is a straightforward process. By following these steps and visiting a Greyhound station, you can easily cancel your ticket and obtain a refund. Remember to bring your ticket and ID, ask for a refund politely, and follow the instructions provided by the Greyhound staff.

Safe travels!

What to Do With Non-Refundable Tickets

Sometimes, life throws unexpected curveballs at us, and we find ourselves needing to cancel our travel plans. If you have purchased a non-refundable Greyhound bus ticket, you might be wondering what options are available to you.

While non-refundable tickets are typically more restrictive, there are a few steps you can take to still make the most out of your ticket.

Transfer Your Ticket

If you can no longer use your Greyhound bus ticket, one option is to transfer it to someone else. Check with Greyhound’s policies and guidelines to see if ticket transfers are allowed. If they are, you may be able to transfer your ticket to a friend or family member who can make use of it.

This way, you can ensure that your ticket doesn’t go to waste and someone else can benefit from your original purchase.

Use Ticket for Partial Credit

Greyhound may offer the option to use your non-refundable ticket for partial credit towards a future bus trip. This means that even if you can’t get a full refund, you can at least use the value of your ticket towards a future journey.

Contact Greyhound customer service or visit their website to learn about their policies regarding partial credits. Keep in mind that there may be certain restrictions or fees associated with this option.

Sell Your Ticket

If transferring your ticket or using it for partial credit is not possible, you may consider selling your Greyhound bus ticket to someone else. There are online platforms and forums where you can list your ticket for sale.

Make sure to check the terms and conditions of these platforms to ensure a safe and secure transaction. It’s important to note that selling a non-refundable ticket may not always be straightforward, and you may not be able to sell it for the full value.

However, it can still be a viable option to recoup some of your costs.

Remember, it’s always best to check with Greyhound directly for their specific policies and procedures regarding non-refundable tickets. Keep in mind that each situation may be unique, and their policies can change over time.

By exploring these options, you can make the most out of your non-refundable Greyhound bus ticket and minimize any potential losses.


Canceling a Greyhound ticket is easy when you know the policies and follow the right steps. By canceling online, phone, or in person with plenty of advance notice, you can get a full or partial refund.

With a non-refundable ticket, you still have options like transferring, getting future travel credit, or reselling your ticket. Whatever your situation, this guide has the details you need to successfully cancel your Greyhound bus ticket. Safe travels!

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